FAQ Page

💜 Frequently Asked Questions

We’ve got you, Sassy Sista!
Here are answers to the most common questions to help make your shopping experience smooth and stress-free ✨

🛍️ Orders

How do I place an order?

Simply browse our collections, add your favorite items to your cart, and proceed to checkout. It’s quick and easy!

Can I change or cancel my order?

Orders are processed quickly, so we cannot guarantee changes or cancellations. Please contact us as soon as possible at dee@sassy-dees.com and we’ll do our best to assist.

🚚 Shipping

How long does shipping take?

Processing time: 3 business days
Shipping time: 5–10 business days

Will my order arrive in one package?

Some orders may ship separately to get your items to you faster. You may receive multiple tracking numbers, and items may arrive on different days.

How do I track my order?

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates.

🔁 Returns & Store Credit

Do you offer refunds?

We do not offer refunds. Approved returns are issued as store credit only.

What is your return policy?

Returns accepted within 7 days of delivery
Items must be unused and in original condition
A 15% restocking fee applies

Do I have to pay for return shipping?

Yes, customers are responsible for return shipping costs.

Do I need to return free gifts?

Yes. Any promotional or free items must be returned with your purchase. If not, their value may be deducted from your store credit.

⚠️ Products

Are all items eligible for return?

No. Items marked as Final Sale, including certain self-care and hygiene products, are not eligible for return.

What makes your bags different?

Our bags are wellness-designed crossbody bags made to help you stay organized, hands-free, and comfortable throughout your day—without sacrificing style.