Refund policy

Last updated: November 1, 2026

Return & Store Credit Policy

At Sassy Dee Sashin’, we are committed to providing high-quality products designed to support your everyday lifestyle. Please review our policy before making your purchase.

Returns

  • Returns are accepted within 7 days of delivery.
  • Items must be unused, unworn, and in original condition with all packaging included.
  • Proof of purchase is required.

Store Credit Only

  • We do not offer refunds.
  • Approved returns will be issued as store credit only, minus the restocking fee.
  • Store credit never expires and may be used toward any future purchase on our website.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is the result of our error (such as receiving the wrong item or a defective product).
  • We recommend using a trackable shipping method, as we are not responsible for lost or stolen return packages.

Restocking Fee

  • A 15% restocking fee will be applied to all approved returns.

Gifts with Purchase

  • Any free gifts or promotional items included with your order must be returned in order for the return to be processed.
  • If the gift is not returned, its value may be deducted from your store credit.

Non-Returnable / Final Sale Items

  • All items marked as Final Sale are not eligible for return or store credit.
  • The following items are final sale and cannot be returned or exchanged:
    • Clearance or Final Sale merchandise
    • Personalized or custom items
    • Gift cards
    • Self-care, beauty, or personal care products
    • Any item marked “Final Sale”

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery so we can resolve the issue promptly.

To report an issue, email us at dee@sassy-dees.com and include:

  • Your order number
  • A description of the issue
  • Clear photos of the item received, including any damage and packaging

Claims submitted more than 48 hours after delivery may not be eligible for replacement or store credit.

Once we review your request, we will work with you to determine the appropriate resolution, which may include a replacement, exchange, or store credit at our discretion.

Return Information

Please email dee@sassy-dees.com for return information and instructions.

Please do not send items back without prior approval.

How to Start a Return

To request a return, please contact us at:

dee@sassy-dees.com